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Cornock, Marc
(2009).
URL: http://web.ebscohost.com.libezproxy.open.ac.uk/eho...
Abstract
The author discusses the British National Health Service (NHS) statutory grievance procedure. He mentions the original complaint and a meeting with the employer to investigate the grievance. The author advises the complainant to be clear about the desired outcome. After the meeting, the employer makes a written recommendation.