Democracy, surveillance and “knowing what's good for you”: the private sector origins of profiling and the birth of ‘citizen relationship management’

Ball, Kirstie; Daniel, Elizabeth; Dibb, Sally and Meadows, Maureen (2010). Democracy, surveillance and “knowing what's good for you”: the private sector origins of profiling and the birth of ‘citizen relationship management’. In: Haggerty, Kevin D. and Samatas, Minas eds. Surveillance and Democracy. Abingdon: Routledge.

URL: http://www.routledge.com/books/details/97804154723...

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