Democracy, surveillance and “knowing what's good for you”: the private sector origins of profiling and the birth of ‘citizen relationship management’

Ball, Kirstie; Daniel, Elizabeth; Dibb, Sally and Meadows, Maureen (2010). Democracy, surveillance and “knowing what's good for you”: the private sector origins of profiling and the birth of ‘citizen relationship management’. In: Haggerty, Kevin D. and Samatas, Minas eds. Surveillance and Democracy. Abingdon: Routledge.

URL: http://www.routledge.com/books/details/97804154723...

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• Item ORO ID
• 24669
• Item Type
• Book Section
• ISBN
• 0-415-47239-3, 978-0-415-47239-5
• Academic Unit or School
• Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications
  Faculty of Science, Technology, Engineering and Mathematics (STEM)
  Faculty of Business and Law (FBL) > Business > Department for Strategy and Marketing
  Faculty of Business and Law (FBL) > Business
  Faculty of Business and Law (FBL)
• Copyright Holders
• © Not known
• Depositing User
• Kirstie Ball