The underlying processes of successful benchmarking: experiences in four organizations

Hinton, Matthew; Francis, G. A. and Holloway, Jacky (2000). The underlying processes of successful benchmarking: experiences in four organizations. In: 2nd International conference on Performance Measurement - Past, Present and Future, 19-21 Jul 2000, Cambridge, U.K..

URL: http://www.som.cranfield.ac.uk/som/dinamic-content...

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