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Heath, Thomas; Dzbor, Martin and Motta, Enrico
(2005).
URL: http://kmi.open.ac.uk/events/usersweb/programme.ht...
Abstract
Whilst the tasks users perform online are often complex and wide-ranging, the tools currently available may not adequately support them. Attempts to classify user behaviors online have tended to focus on the medium of the web, where searching and browsing are seen as the primary modes of interaction. This paper introduces a comprehensive user-oriented classification of online tasks that emphasizes the user’s goals without assuming the use of particular internet tools or technologies. Taking greater account of a user’s context is also discussed as an essential component in better supporting performance of tasks online. Finally we consider how Semantic Web technologies can support the development of task-focused context-aware tools.