Benchmarking assessment: breaking down barriers and building institutional understanding

Cross, Simon and Whitelock, Denise (2010). Benchmarking assessment: breaking down barriers and building institutional understanding. In: 2010 International Computer Assisted Assessment (CAA) Conference, 20-21 Jul 2010, Southampton, UK.



Benchmarking offers a comprehensive way of measuring current practice in an institution; whilst also gauging achievement against external sources. Although e-learning has been benchmarked with a number of universities in the UK and abroad no one to date has tackled the area of assessment; which is now becoming of more concern with the advent of e-assessment. This paper describes the construction of a set of benchmarking measures/indicators and the outcome of early pilots which combine a survey instrument and semi-structured interview methodologies. The findings suggest that building a comprehensive and robust core of benchmark measures can have great utility and value to institutions; not just in external benchmarking but also in internal reviews. It can also assist with setting baselines, exploring the student experience, providing staff with data meaningful to their role and professional development together with supporting a continuous improvement trajectory.

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