Open performance management: the Internet and electronic observability

Little, S. E. (2008). Open performance management: the Internet and electronic observability. In: Holloway, J. and Thorpe, R. eds. Performance Management: Multi-disciplinary Perspectives. Basingstoke: Palgrave Macmillan, pp. 149–159.


Information systems play a key role in the process generally described as 'globalisation' and, as a consequence, new perspectives on performance measurement are emerging as new information and communication technologies are deployed to maintain cost-effective transactions across an emergent global production system. The relationship between new information technologies, globalisation and social and economic exclusion has become a focus for discussion amongst a range of social theorists (Castells, 1996, 1997, 2000; Giddens, 1999, Ohmae, 1995), however, this Chapter focuses on the implications of this new connectivity and observability for performance management.

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