Can I help you? Implementing an IM service

Hvass, Anna and Myer, Sue (2008). Can I help you? Implementing an IM service. The Electronic Library, 26(4) pp. 530–544.

DOI: https://doi.org/10.1108/02640470810893774

Abstract

The purpose of this paper is to report the results of a case study evaluating the introduction of an instant messaging (IM) reference service.

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