Human errors and system requirements

Sutcliffe, Alistair; Galliers, Julia and Minocha, Shailey (1999). Human errors and system requirements. In: Proceedings IEEE International Symposium on Requirements Engineering (Cat No PR00188) ISRE-99, p. 23.

DOI: https://doi.org/10.1109/ISRE.1999.777982

Abstract

This paper reports a method of assessing the implications for human error on system requirements, a topic not usually considered during requirements engineering (RE). In our previous work, we proposed a taxonomy of influencing factors that might contribute to human error. This paper takes the taxonomy and elaborates it to suggest generic requirements to deal with problems in different layers of the taxonomy. Components of the taxonomy are combined into a causal model for error, represented as a Bayesian Belief Net (BBN). BBNs model the error influences arising from user knowledge, ability and the task environment. These are combined with factors describing the complexity of action and user interface quality in scenarios of projected system usage. The BBN model predicts probabilities of slips and mistakes. These are assessed according to action types in the scenario to suggest generic requirements to prevent the error or to deal with its consequences

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About

• Item ORO ID
• 16181
• Item Type
• Conference or Workshop Item
• Keywords
• human factors; human error; Bayesian Belief Net; requirements engineering
• Academic Unit or School
• Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications
  Faculty of Science, Technology, Engineering and Mathematics (STEM)
• Research Group
• Centre for Research in Computing (CRC)
• Depositing User
• Shailey Minocha