Strategy in service organisations

Segal-Horn, Susan (2003). Strategy in service organisations. In: Faulkner, D. and Campbell, A. eds. The Oxford handbook of strategic management. Oxford handbooks in business and management C (1). Oxford: OUP, pp. 466–500.

URL: http://www.us.oup.com/us/catalog/general/subject/B...

Abstract

The Oxford Handbook of Strategy is a two-volume set on the key subject areas and issues currently under discussion in the field of strategy. It unites a team of contributors who are all authorities on the topic of their chapter. The handbook will be of considerable value to researchers, graduate students, and teachers whose interest in the subject area has advanced beyond that of the traditional textbooks, and to managers and consultants who seek an authoritative, accessible, and up-to-date discussion of the fundamentals of strategy.

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