User-oriented index design for computer-based documentation

Kukulska-Hulme, Agnes (1996). User-oriented index design for computer-based documentation. In: Sharples, M. and van der Geest, T. eds. The New Writing Environment: Writers at Work in a World of Technology. London: Springer, pp. 169–176.


The traditional way of approaching indexing is to take a document's special-subject terms as the starting point. The problem with this is that the resulting index is not conducive to learning from that source, when the user of the documentation is not a specialist in the field in question. We have to take knowledge needs and use of language into consideration. The chapter discusses encoding and transfer of knowledge through texts, and the possibility of different indexes to suit different needs. New indexing principles are proposed.

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