Mobile Usability and User Experience

Kukulska-Hulme, Agnes (2005). Mobile Usability and User Experience. In: Kukulska-Hulme, Agnes and Traxler, John eds. Mobile Learning: A handbook for educators and trainers. The Open and Flexible Learning Series. London, UK: Routledge, pp. 45–56.



The chapter locates mobile usability within the broader field of usability studies and identifies new factors that have to be taken into account when learners are using mobile devices. It goes on to discuss how usability affects teaching and learning, through an analysis of a dozen case studies of mobile-supported learning. Human needs in terms of cognitive and ergonomic challenges and contexts of use are discussed. The final part of the chapter considers the role of technical support.

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