Call Centres

Ball, Kirstie (2007). Call Centres. In: Clegg, Stewart R. and Bailey, James R. eds. International Encyclopaedia of Organization Studies. London, UK: Sage.



About the book: The International Encyclopedia of Organization Studies is a definitive description of the field, spanning individual, organizational, societal, and cultural perspective in a cross-disciplinary manner. Editors Stewart R. Clegg and James R. Bailey have sought to capture much of the cutting-edge thinking that characterizes the best scholarship internationally. The Encyclopedia is thoroughly cross-referenced and entries are based around a series of broad themes.

Viewing alternatives

No digital document available to download for this item

Item Actions