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Bátiz-Lazo, Bernardo (2001). Benchmarking best practice in financial services. EconWPA, London.
URL: http://ideas.repec.org/p/wpa/wuwpio/0211016.html#a...
Abstract
This article summarises a wider report on the current state of best practice benchmarking in UK and US commercial banking.
CORE (COnnecting REpositories)
CORE (COnnecting REpositories)
