Achieving resilience in service supply chains: The role of procurement

Pereira, Carla Roberta and Yurt, Oznur (2024). Achieving resilience in service supply chains: The role of procurement. Palgrave Studies in Logistics and Supply Chain Management (PSLSCM). Cham, Switzerland: Springer Nature Switzerland AG..

DOI: https://doi.org/10.1007/978-3-031-68244-5

Abstract

In today’s increasingly service-oriented global economy, the activities and transactions within and between supply chain members in the service sector have experienced substantial growth. This book addresses the unique challenges faced by service businesses and emphasizing the importance of service supply chain management decisions on competitiveness and performance.

By adopting a service supply chain perspective, this book offers valuable insights for defining, designing, and effectively managing service procurement processes for all stakeholders involved, such as service suppliers, service providers, and customers. This inclusive viewpoint ensures a holistic understanding of the entire service supply chain, considering the interconnected relationships and dependencies among its members. By combining scholarly insights, practical examples and guidelines, it will be of great interest to students and academics of supply chain management and procurement, as well as service supply chain managers looking for advanced strategies.

Plain Language Summary

- Highlights the role of procurement in achieving service supply chain resilience
- Explores critical concepts surrounding resilience and service supply chain through a procurement perspective
- Includes literature review, practical cases and guidelines for effectively managing procurement processes

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