Currently browsing: Items authored or edited by Selena Killick https://orcid.org/0000-0003-0615-1945

14 items in this list.
Generated on Tue Aug 11 05:56:20 2020 BST.

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2019To Top

Killick, Selena (2019). But what about us? Developing an inclusive approach to library insight. In: International Conference on Performance Measurement in Libraries, 23-25 Jul 2019, Aberystwyth, Wales.

Stiles, Keren and Killick, Selena (2019). Completely Shelfless: reinventing a physical library for an online community. In: 5th annual international User Experience in Libraries conference (UXLibsV), 18-19 Jun 2019, Royal Holloway, University of London.

2018To Top

Killick, Selena and Wilson, Frankie (2018). Loud Librarians! In: Library Assessment Conference 2018, 5-7 Dec 2018, Houston, Texas.

2017To Top

Killick, Selena (2017). Exploiting customer relationship management analytics to improve the student experience. In: 12th International Conference on Performance Measurement in Libraries, 31 Jul - 2 Aug 2017, Oxford, UK.

2016To Top

Dick, Sam and Killick, Selena (2016). Delighting Our Customers: Building Services Collaboratively with Learners at a Distance. In: 2016 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment (Baughman, Sue; Hiller, Steve; Monroe, Katie and Pappalardo, Angela eds.), 31 Oct - 2 Nov 2016, Arlington, Virginia, pp. 543–548.

2014To Top

Killick, Selena; van Weerden, Anne and van Weerden, Fransje (2014). Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success? Performance Measurement and Metrics, 15(1/2) pp. 23–31.

2013To Top

Killick, Selena (2013). Applying Performance Measurement to Safeguard Budgets: Qualitative and Quantitative Measurement of Electronic Journal Packages. In: Proceedings of the 2012 Library Assessment Conference. Building Effective, Sustainable, Practical Assessment (Hiller, Steve; Kyrillidou, Martha; Pappalardo, Angela; Self, Jim and Yeager, Amy eds.), Association of Research Libraries, Washington, DC., pp. 731–735.

2012To Top

Killick, Selena and Town, J. Stephen (2012). LibQUAL+®: The SCONUL Experience. SCONUL Focus(54) pp. 29–32.

Killick, Selena (2012). What do they want now? Qualitative regrounding of the LibQUAL+® survey. In: Proving value in challenging times: Proceedings of the 9th Northumbria international conference on performance measurement in libraries and information services (Hall, Ian; Thornton, Stephen and Town, Stephen eds.), University of York, York, pp. 197–200.

Killick, Selena and Town, J. Stephen (2012). LibQUAL+®: the UK and Irish experience. In: 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services (Hall, Ian; Thornton, Stephen and Town, Stephen eds.), 22-26 Aug 2011, University of York, University of York, pp. 201–204.

2011To Top

Bucknell, Terry; Taylor-Roe, Jill; Killick, Selena and Thompson, Sarah (2011). Usage Statistics for Decision Making. Serials, 24(1) pp. 17–20.

2010To Top

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