Currently browsing: Items authored or edited by Luciano Batista

17 items in this list.
Generated on Sat Dec 2 02:43:41 2023 GMT.

Jump to:

2020 | 2013 | 2012 | 2011 | 2009 | 2008 | 2007 | 2006 | 2004 | 2003 | 2002

2020To Top

2013To Top

Batista, Luciano; Meadows, Maureen; Dibb, Sally; Hinton, Matthew and Analogbei, Mathew (2013). Improving organisational responsiveness through CRM – the dynamics of strategy, information systems, and staff empowerment. In: British Academy of Management Conference Proceedings, 10-12 Sep 2013, Liverpool, UK, British Academy of Management.

2012To Top

Batista, Luciano; Hinton, Matthew; Dibb, Sally and Meadows, Maureen (2012). Improving organisational responsiveness through CRM – strategy, system effectiveness and staff empowerment perspectives. In: 6th European Conference on Information Management and Evaluation (ECIME 2012), 13-14 Sep 2012, University College Cork, Ireland.

Batista, Luciano (2012). Translating trade and transport facilitation into strategic operations performance objectives. Supply Chain Management: an International Journal, 17(2) pp. 124–137.

2011To Top

Kumar, Vikas; Batista, Luciano and Maull, Roger (2011). The impact of operations performance on customer loyalty. Service Science, 3(2) pp. 158–171.

2009To Top

2008To Top

Batista, Luciano; Smart, Andi and Maull, Roger (2008). The systemic perspective of service processes: underlying theory, architecture and approach. Production Planning and Control, 19(5) pp. 535–544.

2007To Top

Batista, Luciano (2007). CRM Practices and Resources for the Development of Customer-focused Multinational Organizations. In: O'Sullivan, Kevin ed. Strategic Knowledge Management in Multinational Organizations. New York, USA: IGI Global / Information Science Reference, pp. 227–255.

da Silva, Rui and Batista, Luciano (2007). Boosting government reputation through CRM. International Journal of Public Sector Management, 20(7) pp. 588–607.

Batista, Luciano (2007). CRM practices and resources for the development of customer-focused multinational organizations. In: O'Sullivan, Kevin ed. Strategic Knowledge Management in Multinational Organizations. Pennsylvania, USA: Information Science Reference, pp. 227–255.

2006To Top

Rodrigues-Filho, José; Alexander, Cynthia J. and Batista, Luciano C. (2006). E-voting in Brazil - the risks to democracy. In: Krimmer, R. ed. Electronic Voting 2006, GI Lecture Notes in Informatics. Bonn, Germany: Bregenz, pp. 85–94.

2004To Top

Batista, Luciano and Kawalek, Peter (2004). Government readiness to CRM adoption: a LocalAuthority analysis. In: Americas Conference on Information Systems (AMCIS), 6-8 Aug 2004, New York, US.

Cahill, Martin; Batista, Luciano and Kawalek, Peter (2004). The recovery of government reputation: exploring two dimensions of strategy. In: Americas Conference on Information Systems (AMCIS 2004), 6-8 Aug 2004, New York, US..

Batista, Luciano and Kawalek, Peter (2004). Translating Customer-Focused Strategic Issues into Operational Processes Through CRM – A Public Sector Approach. In: Traunmüller, Roland ed. Electronic Government. Lecture Notes in Computer Science, 3183/2004. Berlin/Heidelberg, Germany: Springer, pp. 128–133.

2003To Top

Bannister, F.; Remenyi, D. and Batista, L. (2003). Potentialities of customer relationship management in the building of government reputation. In: Bannister, F. and Remenyi, D. eds. Proceedings of the Third European Conference on e-Government. Dublin, Ireland: ECEG.

2002To Top

Remenyi, D; Batista, Luciano and Kawalek, P (2002). In search of a model for assessing CRM demand in the government context. In: Remenyi, D ed. Proceedings of the Second European Conference on e-Government. Oxford, UK: ECEG.

Export

Subscribe to these results

get details to embed this page in another page Embed as feed [feed] Atom [feed] RSS 1.0 [feed] RSS 2.0