Currently browsing: Items authored or edited by Matthew Hinton

45 items in this list.
Generated on Wed Sep 30 21:55:52 2020 BST.

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2016To Top

Hinton, Matthew (2016). IT user satisfaction: Distinguishing between the technology adoption and assimilation processes. In: Proceedings of the 10th European Conference on Information Systems Management (Silva, Paulo; Quaresma, Rui and Guerreiro, António eds.), Academic Conferences and Publishing International Ltd, Reading, UK, pp. 47–48.

Hinton, Matthew (2016). Exploring the user – IT professional relationship. In: Proceedings of IADIS International Conference ICT, Society and Human Beings 2016 (part of MCCSIS 2016) (Kommers, Piet; Abraham, Ajith P. and Roth, Jörg eds.), Madeira, Portugal, pp. 280–282.

2015To Top

Corner, Ian and Hinton, Matthew (2015). Implementation dynamics for CRM system development. In: British Academy of Management Conference Proceedings 2015, British Academy of Management.

2014To Top

Tao, Sophia Yan and Hinton, Matthew (2014). Exploring e-business strategies in China: comparing internet pioneers and internet pragmatists. In: British Academy of Management Conference Proceedings 2014, 09-11 Sep 2014, Belfast, UK, British Academy of Management.

Hinton, Matthew and Tao, Yan (2014). E-business strategy in China: Internet pioneers vs pragmatists. In: 11th International Conference on e-Commerce 2014, 17-19 Jul 2014, Lisbon, Portugal, IADIS Press, pp. 411–414.

2013To Top

Batista, Luciano; Meadows, Maureen; Dibb, Sally; Hinton, Matthew and Analogbei, Mathew (2013). Improving organisational responsiveness through CRM – the dynamics of strategy, information systems, and staff empowerment. In: British Academy of Management Conference Proceedings, 10-12 Sep 2013, Liverpool, UK, British Academy of Management.

Hinton, Matthew and Corner, Ian (2013). Resolving risk in CRM implementation. In: IADIS International Conference: Information Systems Post-Implementation and Change Management 2013, 22-24 Jul 2013, Prague, Czech Republic.

2012To Top

Batista, Luciano; Hinton, Matthew; Dibb, Sally and Meadows, Maureen (2012). Improving organisational responsiveness through CRM – strategy, system effectiveness and staff empowerment perspectives. In: 6th European Conference on Information Management and Evaluation (ECIME 2012), 13-14 Sep 2012, University College Cork, Ireland.

Hinton, C. Matthew and Barnes, David (2012). Reconceptualising e-business performance measurement using an innovation adoption framework. International Journal of Productivity and Performance Management, 61(5) pp. 502–517.

2011To Top

Kale, Dinar; Little, Stephen and Hinton, Matt (2011). Reconfiguration of knowledge management practices in new product development- The case of the Indian pharmaceutical industry. In: Grant, Kenneth A. ed. Case Studies in Knowledge Management Research. Reading, UK: Academic Publishing International Ltd, pp. 102–119.

2010To Top

Barnes, David and Hinton, Matthew (2010). E-business performance measurement practice: a comparative theoretical analysis. In: British Academy of Management Annual Conference, 14-16 Sep 2010, Sheffield, UK.

Barnes, David and Hinton, Matthew (2010). The benefits of an e-business performance measurement system. In: Nansi, Shi and Silvius, Gilbert eds. Enterprise IT Governanace, Business Value and Performance Measurement. Hershey, PA: Information Science Reference, pp. 158–169.

2009To Top

Hinton, Matthew and Barnes, David (2009). Discovering effective performance measurement for e-business. International Journal of Productivity and Performance Management, 58(4) pp. 329–345.

2008To Top

Barnes, David and Hinton, Matthew (2008). The Benefits of e-Business Performance Measurement Systems. Oxford, UK: Elsevier.

Corner, Ian and Hinton, Matthew (2008). Implicit personal contracts and actor-group consensus in CRM implementations – evidence for their role in influencing success. In: 2nd European Conference on Information Management and Evaluation (ECIME), 11-12 Sep 2008, Royal Holloway, Egham, UK.

2007To Top

Barnes, David and Hinton, Matthew (2007). Developing a framework to analyse the roles and relationships of online intermediaries. International Journal of Information Management, 27(2) pp. 63–74.

2006To Top

Barnes, David and Hinton, Matthew (2006). Managing online customer service operations. In: Knosrow-Pour, Mehdi ed. Utilizing and Managing Commerce and Services Online. Hershey, PA, USA: Idea Group Inc, pp. 1–19.

Hinton, Matthew ed. (2006). Introducing information management: the business approach. Oxford, UK: Butterworth Heinemann/Elsevier.

2005To Top

Hinton, Matthew and Barnes, David (2005). Towards a framework for evaluating the business process performance of e-business investments. International Journal of Business Performance Management, 7(1) pp. 87–99.

Barnes, D.; Halloway, R.; Hinton, M. and Mieczkowska, S. (2005). Enhancing customer service operations in e-business: the emotional dimension. Journal of Electronic Commerce in Organizations, 3(2) pp. 17–32.

Hinton, C. M. and Barnes, D. L. (2005). Exploring e-business adoption: a European perspective. In: Khosrow-Pour, Mehdi ed. Managing modern organizations with information technology: IRMA 2005 Proceedings. Hershey, PA, USA: Idea Group Publishing.

2004To Top

Mieczkowska, Suzanne; Barnes, David and Hinton, Matthew (2004). e-Business processes: information and operations for competitive advantage. In: Budd, Leslie and Harris, Lisa eds. The e-Economy: rhetoric or business reality? Routledge eBusiness. Oxford: Routledge.

Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). The strategic management of operations in e-business. Production Planning and Control, 15(5) pp. 484–494.

Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). Managing the transition from bricks-and-mortar to clicks-and-mortar: a business perspective. Knowledge and Process Management, 11(3) pp. 199–209.

Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). Avoiding the fate of the dotbombs: lessons from three surviving dotcom start-ups. Journal of Small Business and Enterprise Development, 11(3) pp. 329–337.

2003To Top

Barnes, David; Mieczkowska, Suzanne and Hinton, Matthew (2003). Integrating operations and information strategy in e-business. European Management Journal, 21(5) pp. 626–634.

Barnes, David; Mieczkowska, Suzanne and Hinton, Matthew (2003). E-business: an operations management perspective. In: Sharma, S. and Gupta, J. eds. Managing e-business in the 21st century. Heidelberg, Australia: Heidelberg Press.

2002To Top

Corner, Ian and Hinton, Matthew (2002). Customer Relationship Management Systems: Implementation Risks and Relationship Dynamics. Qualitative Market Research: an international journal, 5(4) pp. 239–251.

Hinton, C. Matthew (2002). Towards a pattern language for information centred business change. International Journal of Information Management, 22(5) pp. 325–341.

Mieczkowska, Suzanne; Barnes, David and Hinton, Matthew (2002). Finding the fit: applications of B2B e-business in three UK insurance companies. Electronic Markets: The International Journal, 12(3) pp. 1–8.

Mayle, David; Hinton, Matthew; Francis, Graham and Holloway, Jacky (2002). What really goes on in the name of benchmarking. In: Neely, A. ed. Business Performance Measurement: Theory and Practice. Cambridge, UK: Cambridge University Press.

2000To Top

Hinton, Matthew; Francis, G. A. and Holloway, Jacky (2000). The underlying processes of successful benchmarking: experiences in four organizations. In: 2nd International conference on Performance Measurement - Past, Present and Future, 19-21 Jul 2000, Cambridge, U.K..

1999To Top

Francis, Graham; Hinton, Matthew; Holloway, Jacky and Humphreys, Ian (1999). Best practice benchmarking: a route to competiveness. Journal of Air Transport Management, 5(2) pp. 105–112.

Holloway, Jacky; Francis, Graham and Hinton, Matthew (1999). A vehicle for change? A case study of performance improvement in the 'new' public sector. International Journal of Public Sector Management, 12(4) pp. 351–365.

Holloway, J.; Hinton, M.; Francis, G. and Mayle, D. (1999). Identifying best practice in benchmarking. CIMA Research Series. London, U.K.: CIMA Publishing.

1998To Top

Holloway, J.; Francis, G.; Hinton, M. and Mayle, D. (1998). Best practice benchmarking: delivering the goods? Total Quality Management, 9(4/5) pp. 121–125.

Holloway, Jacky; Hinton, Matthew and Mayle, David (1998). Making the case for benchmarking. In: 4th International Management Control Systems Research Conference, 6-8 Jul 1998, Reading.

Mayle, David; Hinton, Matthew and Holloway, Jacky (1998). What really goes on in the name of benchmarking. In: Performance Measurement - Theory and Practice, 15-17 Jul 1998, Cambridge.

1997To Top

Holloway, Jacky; Hinton, Matthew and Mayle, David (1997). Why benchmark? Understanding the processes of best practice benchmarking. In: Business Track, British Academy of Management Conference, Sep 1997, London.

1996To Top

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