The Open UniversitySkip to content
 

Items Authored or Edited by Matthew Hinton

Up a level
Export as [feed] Atom [feed] RSS 1.0 [feed] RSS 2.0 [Create Shortened URL] SURL
Group by: Published Date | Item Type | Authors/Editors/Creators | No Grouping
Jump to: 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2000 | 1999 | 1998 | 1997 | 1996
Number of items: 37.

2013

Batista, Luciano; Meadows, Maureen; Dibb, Sally; Hinton, Matthew and Analogbei, Mathew (2013). Improving organisational responsiveness through CRM – the dynamics of strategy, information systems, and staff empowerment. In: British Academy of Management Conference Proceedings, 10-12 September 2013, Liverpool, UK, British Academy of Management.

Wu, Ting; Daniel, Elizabeth; Hinton, Matthew and Quintas, Paul (2013). Isomorphic mechanisms in manufacturing supply chains: a comparison of indigenous Chinese firms and foreign-owned MNCs. Supply Chain Management: an International Journal, 18(2) pp. 161–177. file

Hinton, Matthew and Corner, Ian (2013). Resolving risk in CRM implementation. In: IADIS International Conference: Information Systems Post-Implementation and Change Management 2013, 22-24 July 2013, Prague, Czech Republic.

2012

Batista, Luciano; Hinton, Matthew; Dibb, Sally and Meadows, Maureen (2012). Improving organisational responsiveness through CRM – strategy, system effectiveness and staff empowerment perspectives. In: 6th European Conference on Information Management and Evaluation (ECIME 2012), 13-14 September 2012, University College Cork, Ireland.

Hinton, C. Matthew and Barnes, David (2012). Reconceptualising e-business performance measurement using an innovation adoption framework. International Journal of Productivity and Performance Management, 61(5) pp. 502–517. file

2011

Kale, Dinar; Little, Stephen and Hinton, Matt (2011). Reconfiguration of knowledge management practices in new product development- The case of the Indian pharmaceutical industry. In: Grant, Kenneth A. ed. Case Studies in Knowledge Management Research. Reading, UK: Academic Publishing International Ltd, pp. 102–119.

2010

Barnes, David and Hinton, Matthew (2010). E-business performance measurement practice: a comparative theoretical analysis. In: British Academy of Management Annual Conference, 14-16 Sep 2010, Sheffield, UK.

Barnes, David and Hinton, Matthew (2010). The benefits of an e-business performance measurement system. In: Nansi, Shi and Silvius, Gilbert eds. Enterprise IT Governanace, Business Value and Performance Measurement. Hershey, PA: Information Science Reference, pp. 158–169.

2009

Hinton, Matthew and Barnes, David (2009). Discovering effective performance measurement for e-business. International Journal of Productivity and Performance Management, 58(4) pp. 329–345.

2008

Barnes, David and Hinton, Matthew (2008). The Benefits of e-Business Performance Measurement Systems. Oxford, UK: Elsevier.

Corner, Ian and Hinton, Matthew (2008). Implicit personal contracts and actor-group consensus in CRM implementations – evidence for their role in influencing success. In: 2nd European Conference on Information Management and Evaluation (ECIME), 11-12 Sep 2008 , Royal Holloway, Egham, UK.

2007

Barnes, David and Hinton, Matthew (2007). Developing a framework to analyse the roles and relationships of online intermediaries. International Journal of Information Management, 27(2) pp. 63–74.

2006

Barnes, David and Hinton, Matthew (2006). Managing online customer service operations. In: Knosrow-Pour, Mehdi ed. Utilizing and Managing Commerce and Services Online. Hershey, PA, USA: Idea Group Inc, pp. 1–19.

Hinton, Matthew ed. (2006). Introducing information management: the business approach. Oxford, UK: Butterworth Heinemann/Elsevier.

Hinton, C. Matthew and Tao, Yan (2006). Exploring sources of competitive advantage: e-business applications within the Chinese real estate industry. Journal of Technology Management in China, 1(1) pp. 92–106.

2005

Hinton, Matthew and Barnes, David (2005). Towards a framework for evaluating the business process performance of e-business investments. International Journal of Business Performance Management, 7(1) pp. 87–99.

Barnes, D.; Halloway, R.; Hinton, M. and Mieczkowska, S. (2005). Enhancing customer service operations in e-business: the emotional dimension. Journal of Electronic Commerce in Organizations, 3(2) pp. 17–32.

Hinton, C. M. and Barnes, D. L. (2005). Exploring e-business adoption: a European perspective. In: Khosrow-Pour, Mehdi ed. Managing modern organizations with information technology: IRMA 2005 Proceedings. Hershey, PA, USA: Idea Group Publishing.

Tao, Yan; Hinton, Matthew and Little, Stephen Edgar (2005). Exploring sources of competitive advantage: e-business applications within Chinese home appliance industry. In: IADIS International Conference: E-commerce, 15-17 Dec 2005, Porto, Portugal.

2004

Mieczkowska, Suzanne; Barnes, David and Hinton, Matthew (2004). e-Business processes: information and operations for competitive advantage. In: Budd, Leslie and Harris, Lisa eds. The e-Economy: rhetoric or business reality? Routledge eBusiness. Oxford: Routledge.

Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). The strategic management of operations in e-business. Production Planning and Control, 15(5) pp. 484–494.

Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). Managing the transition from bricks-and-mortar to clicks-and-mortar: a business perspective. Knowledge and Process Management, 11(3) pp. 199–209.

Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). Avoiding the fate of the dotbombs: lessons from three surviving dotcom start-ups. Journal of Small Business and Enterprise Development, 11(3) pp. 329–337.

2003

Barnes, David; Mieczkowska, Suzanne and Hinton, Matthew (2003). Integrating operations and information strategy in e-business. European Management Journal, 21(5) pp. 626–634.

Barnes, David; Mieczkowska, Suzanne and Hinton, Matthew (2003). E-business: an operations management perspective. In: Sharma, S. and Gupta, J. eds. Managing e-business in the 21st century. Heidelberg, Australia: Heidelberg Press.

2002

Hinton, C. Matthew (2002). Towards a pattern language for information centred business change. International Journal of Information Management, 22(5) pp. 325–341.

Mieczkowska, Suzanne; Barnes, David and Hinton, Matthew (2002). Finding the fit: applications of B2B e-business in three UK insurance companies. Electronic Markets: The International Journal, 12(3) pp. 1–8.

Mayle, David; Hinton, Matthew; Francis, Graham and Holloway, Jacky (2002). What really goes on in the name of benchmarking. In: Neely, A. ed. Business Performance Measurement: Theory and Practice. Cambridge, UK: Cambridge University Press.

2000

Hinton, Matthew; Francis, G. A. and Holloway, Jacky (2000). The underlying processes of successful benchmarking: experiences in four organizations. In: 2nd International conference on Performance Measurement - Past, Present and Future, 19-21 July 2000, Cambridge, U.K..

1999

Francis, Graham; Hinton, Matthew; Holloway, Jacky and Humphreys, Ian (1999). Best practice benchmarking: a route to competiveness. Journal of Air Transport Management, 5(2) pp. 105–112.

Holloway, Jacky; Francis, Graham and Hinton, Matthew (1999). A vehicle for change? A case study of performance improvement in the 'new' public sector. International Journal of Public Sector Management, 12(4) pp. 351–365.

Holloway, J.; Hinton, M.; Francis, G. and Mayle, D. (1999). Identifying best practice in benchmarking. CIMA Research Series. London, U.K.: CIMA Publishing.

1998

Holloway, J.; Francis, G.; Hinton, M. and Mayle, D. (1998). Best practice benchmarking: delivering the goods? Total Quality Management, 9(4/5) pp. 121–125.

Holloway, Jacky; Hinton, Matthew and Mayle, David (1998). Making the case for benchmarking. In: 4th International Management Control Systems Research Conference, 6-8 July 1998, Reading.

Mayle, David; Hinton, Matthew and Holloway, Jacky (1998). What really goes on in the name of benchmarking. In: Performance Measurement - Theory and Practice, 15-17 July 1998, Cambridge.

1997

Holloway, Jacky; Hinton, Matthew and Mayle, David (1997). Why benchmark? Understanding the processes of best practice benchmarking. In: Business Track, British Academy of Management Conference, September 1997, London.

1996

Hinton, C. M. and Kaye, G. R. (1996). The hidden investment in information technology: the role of organisational context and system dependency. International Journal of Information Management, 16(6) pp. 413–427.

This list was generated on Tue Apr 15 23:02:53 2014 BST.

Policies | Disclaimer

© The Open University   + 44 (0)870 333 4340   general-enquiries@open.ac.uk