Currently browsing: Items authored or edited by Angus Laing

26 items in this list.
Generated on Mon Oct 19 11:27:30 2020 BST.

BookTo Top

Laing, Angus; Fischbacher, Moira; Hogg, Gillian and Smith, Anne (2002). Managing and marketing health services. London, UK: Thomson Learning EMEA.

Journal ItemTo Top

Dalziel, Nurdilek; Harris, Fiona and Laing, Angus (2011). A multidimensional typology of customer relationships: from faltering to affective. International Journal of Bank Marketing, 29(5) pp. 398–432.

Laing, Angus; Hogg, Gillian and Winkelman, Dan (2005). The impact of the Internet on professional relationships: the case of health care. Service Industries Journal, 25(5) pp. 675–687.

Laing, Angus; Newholm, Terry and Hogg, Gillian (2005). Crisis of confidence: re-narrating the consumer-professional discourse. Advances in Consumer Research, 32 pp. 514–521.

Lian, Paul C.S. and Laing, Angus W. (2004). Public sector purchasing of health services: a comparison with private sector purchasing. Journal of Purchasing and Supply Management, 10(6) pp. 247–256.

Lian, P and Laing, Angus (2004). The role of professional expertise in the purchasing of health services. Health Services Management Research, 17(2) pp. 110–120.

Hogg, G.; Laing, Angus and Newholm, T. (2004). Talking together: exploring consumer communities and healthcare. Advances in Consumer Research, 31 pp. 67–74.

Thomson, Elizabeth S. and Laing, Angus W. (2003). 'The Net generation': children and young people, the Internet and online shopping. Journal of Marketing Management, 19(3/4) pp. 491–512.

Hogg, Gillian; Laing, Angus and Winkelman, Dan (2003). The Professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17(5) pp. 476–494.

Laing, A.; Hogg, G. and Winkelman, D. (2003). Health care and the information revolution: re-configuring the healthcare service encounter. Health Services Management Research, 17(3) pp. 188–199.

Laing, Angus (2002). Meeting patient expectations: health care professionals and service re-engineering. Health Services Management Research, 15(3) pp. 165–172.

Laing, Angus; Lewis, Barbara; Foxall, Gordon and Hogg, Gillian (2002). Predicting a diverse future: directions and issues in the marketing of services. European Journal of Marketing, 36(4) pp. 479–494.

Laing, Angus and McKee, Lorna (2001). Willing volunteers or unwilling conscripts? Professionals and marketing in service organisations. Journal of Marketing Management, 17(5-6) pp. 559–576.

Conference or Workshop ItemTo Top

Tran, Minh Quang; Minocha, Shailey; Roberts, David and Laing, Angus (2011). Means-end analysis of consumers’ perceptions of virtual world affordances for e-commerce. In: INTERACT 2011 13th IFIP TC13 Conference on Human-Computer Interaction, 05-09 Sep 2011, Lisbon, Portugal.

Tran, Minh; Minocha, Shailey; Roberts, Dave; Laing, Angus and Langdridge, Darren (2011). A phenomenological analysis of consumers' perceptions of the consumption process in a virtual world. In: 30th International Human Science Research Conference: Intertwining body-self-world, 27-30 Jul 2011, St. Catherine's College, Oxford.

van Dijk, Geke; Laing, Angus and Minocha, Shailey (2006). Consumer channel choice: integrating electronic and conventional service channels. In: Sixth international conference of the European Academy of Management, 17-20 May 2006, Oslo, Norway.

van Dijk, Geke; Minocha, Shailey and Laing, Angus (2006). Multi-channel consumer behavior: Online and offline travel preparations. In: CHI 06 extended abstracts on Human factors in computing systems - CHI 06 CHI 06, p. 1457.

van Dijk, Geke; Laing, Angus and Minocha, Shailey (2005). Consumer behaviour in multi-channel retail environments: consumer movement between online and offline channels. In: 5th American Marketing Association/Academy of Marketing Joint Biennial Conference 'Marketing: Building Business, Shaping Society', Dublin, Ireland, 5-7 Jul 2005.

OtherTo Top

Laing, Angus; Newholm, Terry; Keeling, Debbie; Speier, Diane; Hogg, Gill; Minocha, Shailey and Davies, Linda (2010). Patients, Professionals and the Internet: Renegotiating the Healthcare Encounter. National Institute of Health Research (NIHR), Service Delivery and Organisation (NIHR SDO) programme, UK.

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