Open Research Online
Items Authored or Edited by Angus Laing

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Number of items: 26.

Book

Laing, Angus; Fischbacher, Moira; Hogg, Gillian and Smith, Anne (2002). Managing and marketing health services. London, UK: Thomson Learning EMEA.

Article

Dalziel, Nurdilek; Harris, Fiona and Laing, Angus (2011). A multidimensional typology of customer relationships: from faltering to affective. International Journal of Bank Marketing, 29(5) pp. 398–432.

Mekonnen, Aster; Harris, Fiona and Laing, Angus (2008). Linking products to a cause or affinity group: does this really make them more attractive to consumers? European Journal of Marketing, 42(1/2) pp. 135–153.

Laing, Angus; Hogg, Gillian and Winkelman, Dan (2005). The impact of the Internet on professional relationships: the case of health care. Service Industries Journal, 25(5) pp. 675–687.

Laing, Angus W. and Lian, Paul C.S. (2005). Inter-organisational relationships in professional services: towards a typology of inter-organisational relationships. Journal of Services Marketing, 19(2) pp. 114–128.

Laing, Angus; Newholm, Terry and Hogg, Gillian (2005). Crisis of confidence: re-narrating the consumer-professional discourse. Advances in Consumer Research, 32 pp. 514–521.

Lian, Paul C.S. and Laing, Angus W. (2004). Public sector purchasing of health services: a comparison with private sector purchasing. Journal of Purchasing and Supply Management, 10(6) pp. 247–256.

Laing, Angus; Harris, Fiona and Mekonnen, Aster (2004). Deconstructing affinity relationships: consumers and affinity marketing. Journal of Customer Behaviour, 3(2) pp. 215–228.

Lian, P and Laing, Angus (2004). The role of professional expertise in the purchasing of health services. Health Services Management Research, 17(2) pp. 110–120.

Hogg, G.; Laing, Angus and Newholm, T. (2004). Talking together: exploring consumer communities and healthcare. Advances in Consumer Research, 31 pp. 67–74.

Thomson, Elizabeth S. and Laing, Angus W. (2003). 'The Net generation': children and young people, the Internet and online shopping. Journal of Marketing Management, 19(3/4) pp. 491–512.

Laing, Angus (2003). Marketing in the public sector: towards a typology of public services. Marketing Theory, 3(4) pp. 427–445.

Hogg, Gillian; Laing, Angus and Winkelman, Dan (2003). The Professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17(5) pp. 476–494.

Laing, A.; Hogg, G. and Winkelman, D. (2003). Health care and the information revolution: re-configuring the healthcare service encounter. Health Services Management Research, 17(3) pp. 188–199.

Laing, Angus (2002). Meeting patient expectations: health care professionals and service re-engineering. Health Services Management Research, 15(3) pp. 165–172.

Laing, Angus and Hogg, Gillian (2002). Political exhortation, patient expectation and professional execution: perspectives on the consumerisation of health care. British Journal of Management, 13(2) pp. 173–188.

Laing, Angus; Lewis, Barbara; Foxall, Gordon and Hogg, Gillian (2002). Predicting a diverse future: directions and issues in the marketing of services. European Journal of Marketing, 36(4) pp. 479–494.

Laing, Angus and McKee, Lorna (2001). Willing volunteers or unwilling conscripts? Professionals and marketing in service organisations. Journal of Marketing Management, 17(5-6) pp. 559–576.

Conference or Workshop Item

Tran, Minh Quang; Minocha, Shailey; Roberts, David and Laing, Angus (2011). Means-end analysis of consumers’ perceptions of virtual world affordances for e-commerce. In: INTERACT 2011 13th IFIP TC13 Conference on Human-Computer Interaction, 05 - 09 Sep 2011, Lisbon, Portugal.

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Tran, Minh; Minocha, Shailey; Roberts, Dave; Laing, Angus and Langdridge, Darren (2011). A phenomenological analysis of consumers' perceptions of the consumption process in a virtual world. In: 30th International Human Science Research Conference: Intertwining body-self-world, July 27-30, 2011, St. Catherine's College, Oxford .

Tran, Minh; Minocha, Shailey; Roberts, Dave; Laing, Angus and Langdridge, Darren (2011). Investigating affordances of virtual worlds for real world B2C e-commerce. In: Proceedings of the 25th Annual BCS-HCI Conference.

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van Dijk, G.; Minocha, S. and Laing, A. (2006). Channels, consumers and communication: online and offline communication in service consumption. In: Academy of Marketing Conference, 3-6 July 2006, Middlesex University Business School, UK.

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van Dijk, Geke; Laing, Angus and Minocha, Shailey (2006). Consumer channel choice: integrating electronic and conventional service channels. In: Sixth international conference of the European Academy of Management, 17-20 May 2006, Oslo, Norway.

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van Dijk, Geke; Minocha, Shailey and Laing, Angus (2006). Multi-channel consumer behavior: Online and offline travel preparations. In: CHI 06 extended abstracts on Human factors in computing systems - CHI 06 CHI 06, p. 1457.

van Dijk, Geke; Laing, Angus and Minocha, Shailey (2005). Consumer behaviour in multi-channel retail environments: consumer movement between online and offline channels. In: 5th American Marketing Association/Academy of Marketing Joint Biennial Conference 'Marketing: Building Business, Shaping Society', Dublin, Ireland, 5-7 July 2005.

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Other

Laing, Angus; Newholm, Terry; Keeling, Debbie; Speier, Diane; Hogg, Gill; Minocha, Shailey and Davies, Linda (2010). Patients, Professionals and the Internet: Renegotiating the Healthcare Encounter. National Institute of Health Research (NIHR), Service Delivery and Organisation (NIHR SDO) programme, UK .

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