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Items Authored or Edited by Anne Smith

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Group by: Published Date | Item Type | Authors/Editors/Creators | No Grouping
Jump to: 2013 | 2012 | 2011 | 2010 | 2009 | 2006 | 2005 | 2003 | 2002 | 2001
Number of items: 12.

2013

Smith, Anne (2013). The value co-destruction process: a customer resource perspective. European Journal of Marketing, 47(11/12) pp. 1889–1909. file

2012

Smith, Anne M. and O'Sullivan, Terry (2012). Environmentally responsible behaviour in the workplace: an internal social marketing approach. Journal of Marketing Management, 28(3-4) pp. 469–493. restricted access item, not available for direct download

2011

Smith, Anne (2011). Internal social marketing: lessons from the field of services marketing. In: Hastings, Gerard; Angus, Kathryn and Bryant, Carol eds. The Sage Handbook of Social Marketing. Sage, pp. 298–316. file

2010

Reynolds, Nina and Smith, Anne (2010). Assessing the impact of response styles on cross-cultural service quality evaluation: a simplified approach to eliminating the problem. Journal of Service Research, 13(2) pp. 230–243. file

2009

Smith, Anne and Reynolds, Nina (2009). Affect and cognition as predictors of behavioural intentions towards services. International Marketing Review, 26(6) pp. 580–600. file

2006

Whittington, Richard; Molloy, Eamonn; Mayer, Michael and Smith, Anne (2006). Practices of strategising/organising: Broadening strategy work and skills. Long Range Planning, 39(6) pp. 615–629.

Smith, Anne (2006). A cross-cultural perspective on the role of emotion in negative service encounters. Service Industries Journal, 26(7) pp. 709–726.

2005

Smith, Anne M. and Fischbacher, Moira (2005). New service development: a stakeholder perspective. European Journal of Marketing, 39(9/10) pp. 1025–1048.

2003

Smith, Anne (2003). International bank retailing: identifying cross-cultural differences in consumers service quality expectations. In: Bruce, Margaret; Moore, Christopher and Birtwistle, Grete eds. International retail marketing: a case study approach. London, UK: Butterworth-Heinemann.

2002

Smith, Anne M. and Reynolds, Nina L. (2002). Measuring cross cultural service quality: a framework for assessment. International Marketing Review, 19(5) pp. 450–481.

Laing, Angus; Fischbacher, Moira; Hogg, Gillian and Smith, Anne (2002). Managing and marketing health services. London, UK: Thomson Learning EMEA.

2001

Smith, Anne M. and Fischbacher, Moira (2001). Service design in the NHS: collaboration or conflict? Journal of Marketing Management, 18(9/10) pp. 923–951.

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