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Number of items: 11.


Segal-Horn, Susan and Dean, Alison (2011). The rise of super-elite law firms: Towards global strategies. Service Industries Journal, 31(2) pp. 195–213. restricted access item, not available for direct download


Boojihawon, Dev (2007). Network dynamics and the internationalisation process of small advertising agencies. Service Industries Journal, 27(6) pp. 809–829.


Smith, Anne (2006). A cross-cultural perspective on the role of emotion in negative service encounters. Service Industries Journal, 26(7) pp. 709–726.


de Chernatony, Leslie; Drury, Susan and Segal-Horn, Susan (2005). Using triangulation to identify successful and less successful services brands. Service Industries Journal, 25(1) pp. 5–21.

Laing, Angus; Hogg, Gillian and Winkelman, Dan (2005). The impact of the Internet on professional relationships: the case of health care. Service Industries Journal, 25(5) pp. 675–687.


de Chernatony, Leslie; Harris, Fiona J. and Christodoulides, George (2004). Developing a brand performance measure for financial services brands. Service Industries Journal, 24(2) pp. 15–33.


de Chernatony, Leslie; Drury, Susan and Segal-Horn, Susan (2003). Building a services brand: stages, people and orientations. Service Industries Journal, 23(3) pp. 1–21.


Sanghera, J.; de Chernatony, L. and Brown, A. (2002). Testing Gronroos' Model in the Financial Services Sector. Service Industries Journal, 22(3) pp. 1–14.


Dibb, Sally and Meadows, Maureen (2001). The application of a relationship marketing perspective in retail banking. Service Industries Journal, 21(1) pp. 169–194.

Llewellyn, Nick (2001). The Role of psychological contracts within internal service networks. Service Industries Journal, 21(1) pp. 211–226.

Szmigin, I. and Carrigan, M. (2001). Leisure and tourism services and the older innovator. Service Industries Journal, 21(3) pp. 113–129.

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