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Group by: Published Date | Item Type | No Grouping
Jump to: 2011 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001
Number of items: 11.

2011

Segal-Horn, Susan and Dean, Alison (2011). The rise of super-elite law firms: Towards global strategies. Service Industries Journal, 31(2) pp. 195–213. file

2007

Boojihawon, Dev (2007). Network dynamics and the internationalisation process of small advertising agencies. Service Industries Journal, 27(6) pp. 809–829.

2006

Smith, Anne (2006). A cross-cultural perspective on the role of emotion in negative service encounters. Service Industries Journal, 26(7) pp. 709–726.

2005

de Chernatony, Leslie; Drury, Susan and Segal-Horn, Susan (2005). Using triangulation to identify successful and less successful services brands. Service Industries Journal, 25(1) pp. 5–21.

Laing, Angus; Hogg, Gillian and Winkelman, Dan (2005). The impact of the Internet on professional relationships: the case of health care. Service Industries Journal, 25(5) pp. 675–687.

2004

de Chernatony, Leslie; Harris, Fiona J. and Christodoulides, George (2004). Developing a brand performance measure for financial services brands. Service Industries Journal, 24(2) pp. 15–33.

2003

de Chernatony, Leslie; Drury, Susan and Segal-Horn, Susan (2003). Building a services brand: stages, people and orientations. Service Industries Journal, 23(3) pp. 1–21.

2002

Sanghera, J.; de Chernatony, L. and Brown, A. (2002). Testing Gronroos' Model in the Financial Services Sector. Service Industries Journal, 22(3) pp. 1–14.

2001

Dibb, Sally and Meadows, Maureen (2001). The application of a relationship marketing perspective in retail banking. Service Industries Journal, 21(1) pp. 169–194.

Llewellyn, Nick (2001). The Role of psychological contracts within internal service networks. Service Industries Journal, 21(1) pp. 211–226.

Szmigin, I. and Carrigan, M. (2001). Leisure and tourism services and the older innovator. Service Industries Journal, 21(3) pp. 113–129.

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