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Batista, Luciano; Smart, Andi and Maull, Roger (2008). The systemic perspective of service processes: underlying theory, architecture and approach. Production Planning and Control, 19(5) pp. 535–544.


Tapinos, E.; Dyson, R.G. and Meadows, M. (2005). The impact of performance measurement systems in setting the 'direction' in the University of Warwick. Production Planning and Control, 16(2) pp. 189–198.


Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). The strategic management of operations in e-business. Production Planning and Control, 15(5) pp. 484–494.

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