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Lages, Cristiana R.; Simoes, Claudia M. N.; Fisk, Raymond P. and Kunz, Werner H. (2013). Knowledge dissemination in the global service marketing community. Managing Service Quality, 23(4) pp. 272–290.


Ellis-Chadwick, Fiona; Doherty, Neil F. and Anastasakis, Leonidas (2007). E-strategy in the UK retail grocery sector: a resource-based analysis. Managing Service Quality, 17(6) 702 -722. file

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