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Laing, Angus W. and Lian, Paul C.S. (2005). Inter-organisational relationships in professional services: towards a typology of inter-organisational relationships. Journal of Services Marketing, 19(2) pp. 114–128.


Hogg, Gillian; Laing, Angus and Winkelman, Dan (2003). The Professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17(5) pp. 476–494.

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