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Group by: Published Date | Item Type | No Grouping
Jump to: 2005 | 2003 | 2002 | 2001 | 2000 | 1998
Number of items: 7.

2005

Laing, Angus W. and Lian, Paul C.S. (2005). Inter-organisational relationships in professional services: towards a typology of inter-organisational relationships. Journal of Services Marketing, 19(2) pp. 114–128.

2003

Hogg, Gillian; Laing, Angus and Winkelman, Dan (2003). The Professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17(5) pp. 476–494.

2002

Ellis-Chadwick, Fiona; McHardy, Peter and Wiesehofer, Hildegard (2002). Online customer relationships in the European financial services sector: a cross-country investigation. Journal of Financial Services Marketing, 6(4) pp. 333–345. file

2001

Dibb, Sally (2001). Banks, customer relationship management and barriers to the segment of one. Journal of Financial Services Marketing, 6(1) pp. 10–23.

Szmigin, Isabelle and Carrigan, Marylyn (2001). Wherefore customer loyalty. Journal of Financial Services Marketing, 6(1) pp. 6–8.

2000

Daniel, Elizabeth (2000). The provision of electronic banking services in the UK and Scandinavia. Journal of Financial Services Marketing, 4(4) pp. 319–330. file

1998

Daniel, Elizabeth (1998). Online banking: winning the majority. Journal of Financial Services Marketing, 2(3) pp. 259–270.

This list was generated on Fri Aug 1 21:46:05 2014 BST.

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