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Number of items: 5.

Daniel, Elizabeth (2000). The provision of electronic banking services in the UK and Scandinavia. Journal of Financial Services Marketing, 4(4) pp. 319–330. file

Daniel, Elizabeth (1998). Online banking: winning the majority. Journal of Financial Services Marketing, 2(3) pp. 259–270.

Dibb, Sally (2001). Banks, customer relationship management and barriers to the segment of one. Journal of Financial Services Marketing, 6(1) pp. 10–23.

Ellis-Chadwick, Fiona; McHardy, Peter and Wiesehofer, Hildegard (2002). Online customer relationships in the European financial services sector: a cross-country investigation. Journal of Financial Services Marketing, 6(4) pp. 333–345. file

Szmigin, Isabelle and Carrigan, Marylyn (2001). Wherefore customer loyalty. Journal of Financial Services Marketing, 6(1) pp. 6–8.

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