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Gunawan, G.; Ellis-Chadwick, F. and King, M. (2008). An empirical study of the uptake of performance measurement by internet retailers. Internet Research, 18(4) pp. 361–381.


Doherty, Neil F. and Ellis-Chadwick, Fiona E. (2003). The relationship between retailers' targeting and e-commerce strategies: an empirical analysis. Internet Research, 13(3) pp. 170–182. file

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