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Norris, Donald; Baer, Linda; Leonard, Joan; Pugliese, Louis and Lefrere, Paul (2008). Action analytics: measuring and improving performance that matters in higher education. EDUCAUSE Review, 43(1) pp. 42–67.

Norris, Donald; Leonard, Joan; Pugliese, Louis; Baer, Linda and Lefrere, Paul (2008). Framing action analytics and putting them to work. EDUCAUSE Review, 43(1)

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