Clarke, John; Newman, Janet; Smith, Nick; Vidler, Elizabeth and Westmarland, Louise (2007). Creating citizen-consumers: Changing Publics and changing public services. London, UK: Sage Publications.
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This book is about a strange figure - the demanding and sceptical citizen-consumer. We explore how s/he was discovered and interpreted and - most importantly - how s/he came to play a cetral role in the continuing remaking of public services. We explore the principle of choice, amongst others, across a range of public service provision - health, social care and policing - using empirical data from an ESRC funded study.
|Item Type:||Authored Book|
|Keywords:||Citizen-consumers; public services; health; social care; policing;|
|Academic Unit/Department:||Social Sciences > Social Policy and Criminology
|Interdisciplinary Research Centre:||Centre for Citizenship, Identities and Governance (CCIG)
International Centre for Comparative Criminological Research (ICCCR)
|Depositing User:||Louise Westmarland|
|Date Deposited:||27 Sep 2007|
|Last Modified:||02 Dec 2010 20:04|
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