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Creating citizen-consumers: Changing Publics and changing public services

Clarke, John; Newman, Janet; Smith, Nick; Vidler, Elizabeth and Westmarland, Louise (2007). Creating citizen-consumers: Changing Publics and changing public services. London, UK: Sage Publications.

URL: http://www.sagepub.com/booksProdDesc.nav?prodId=Bo...
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Abstract

This book is about a strange figure - the demanding and sceptical citizen-consumer. We explore how s/he was discovered and interpreted and - most importantly - how s/he came to play a cetral role in the continuing remaking of public services. We explore the principle of choice, amongst others, across a range of public service provision - health, social care and policing - using empirical data from an ESRC funded study.

Item Type: Authored Book
ISBN: 1-4129-2134-1, 978-1-4129-2134-3
Keywords: Citizen-consumers; public services; health; social care; policing;
Academic Unit/Department: Social Sciences > Social Policy and Criminology
Social Sciences
Interdisciplinary Research Centre: Centre for Citizenship, Identities and Governance (CCIG)
International Centre for Comparative Criminological Research (ICCCR)
Item ID: 9450
Depositing User: Louise Westmarland
Date Deposited: 27 Sep 2007
Last Modified: 02 Dec 2010 20:04
URI: http://oro.open.ac.uk/id/eprint/9450
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