Creating citizen-consumers: Changing Publics and changing public services

Clarke, John; Newman, Janet; Smith, Nick; Vidler, Elizabeth and Westmarland, Louise (2007). Creating citizen-consumers: Changing Publics and changing public services. London, UK: Sage Publications.

URL: http://www.sagepub.com/booksProdDesc.nav?prodId=Bo...

Abstract

This book is about a strange figure - the demanding and sceptical citizen-consumer. We explore how s/he was discovered and interpreted and - most importantly - how s/he came to play a cetral role in the continuing remaking of public services. We explore the principle of choice, amongst others, across a range of public service provision - health, social care and policing - using empirical data from an ESRC funded study.

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