The Open UniversitySkip to content
 

Beyond comparisons the role for the operational researcher in benchmarking

Francis, G. and Holloway, J. (2002). Beyond comparisons the role for the operational researcher in benchmarking. Journal of the Operational Research Society, 53(3) pp. 283–291.

DOI (Digital Object Identifier) Link: http://dx.doi.org/10.1057/palgrave/jors/2601152
Google Scholar: Look up in Google Scholar

Abstract

This paper explores the possible roles for the operational researcher in best practice benchmarking. It describes the range of activities which are carried out in the name of benchmarking, locates this approach in the broader context of performance improvement, and notes some critical concerns including the need to adopt a contingency approach to performance improvement. The paper concludes by encouraging operational researchers to contribute their professional skills to enhance the effectiveness of benchmarking.

Item Type: Journal Article
ISSN: 0160-5682
Keywords: benchmarking; performance management; performance measurement; practice of OR
Academic Unit/Department: Open University Business School
Item ID: 8997
Depositing User: Jacky Holloway
Date Deposited: 17 Sep 2007
Last Modified: 02 Dec 2010 20:03
URI: http://oro.open.ac.uk/id/eprint/8997
Share this page:

Altmetrics

Scopus Citations

Actions (login may be required)

View Item
Report issue / request change

Policies | Disclaimer

© The Open University   + 44 (0)870 333 4340   general-enquiries@open.ac.uk