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Knowledge work in nursing and midwifery: an evaluation through computer mediated communication

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Recent changes in policy and culture require health workers to incorporate “knowledge work” as a routine component of professional practice. Innovative computer-mediated communication technologies provide the opportunity to evaluate the nature of “knowledge work” within nursing and midwifery. This study embedded an online discussion system into an acute NHS Trust to support interaction within communities of practice. The complete record of online communications was analysed.

Nurses were found to predominantly engage in information work with knowledge work restricted to senior-to-senior level exchanges. In contrast, midwives were observed to employ the technology to support knowledge work between all grades.

The study indicates that technology can support knowledge work, including conveying tacit knowledge effectively.

Item Type: Journal Article
ISSN: 0020-7489
Keywords: Knowledge work; Nursing informatics; Professional communication; National service frameworks; Computer-mediated communication
Academic Unit/Department: Knowledge Media Institute
Interdisciplinary Research Centre: Centre for Research in Computing (CRC)
Item ID: 8628
Depositing User: Peter Scott
Date Deposited: 17 Jul 2007
Last Modified: 02 Dec 2010 20:02
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