Brooks, Fiona and Scott, Peter
|DOI (Digital Object Identifier) Link:||http://doi.org/10.1016/j.ijnurstu.2005.02.003|
|Google Scholar:||Look up in Google Scholar|
Recent changes in policy and culture require health workers to incorporate “knowledge work” as a routine component of professional practice. Innovative computer-mediated communication technologies provide the opportunity to evaluate the nature of “knowledge work” within nursing and midwifery. This study embedded an online discussion system into an acute NHS Trust to support interaction within communities of practice. The complete record of online communications was analysed.
Nurses were found to predominantly engage in information work with knowledge work restricted to senior-to-senior level exchanges. In contrast, midwives were observed to employ the technology to support knowledge work between all grades.
The study indicates that technology can support knowledge work, including conveying tacit knowledge effectively.
|Item Type:||Journal Article|
|Keywords:||Knowledge work; Nursing informatics; Professional communication; National service frameworks; Computer-mediated communication|
|Academic Unit/Department:||Knowledge Media Institute|
|Interdisciplinary Research Centre:||Centre for Research in Computing (CRC)
Centre for Research in Education and Educational Technology (CREET)
|Depositing User:||Peter Scott|
|Date Deposited:||17 Jul 2007|
|Last Modified:||22 Mar 2016 16:47|
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