Copy the page URI to the clipboard
Edwards, Julian and Buckley, Paul
(2016).
DOI: https://doi.org/10.1093/occmed/kqw038
Abstract
Background
Incidents of work-related violence (WRV) have increased over the years. These can be damaging to both individual psychological well-being and organizational performance.
Aims
To examine the prevalence and causes of customer-perpetrated WRV in Britain over a 12 year period. Demographic, work and perpetrator’s personality characteristics were examined as predictors of WRV.
Methods
Data from the Crime Survey of England and Wales (CSEW) across 2001–13 were filtered specifically to explore responses from victims of customer-perpetrated crime within the working population.
Results
On average, 22% of all violent crimes committed by customers occurred in the workplace. Further analysis showed that differences in gender, age as well as managerial/supervisory duties, working
hours, employment status, organizational size and occupation were significantly related to incidents of WRV. Perpetrators’ personality characteristics were also perceived as predictors of WRV.
Conclusions
This paper provides an alternative approach for reporting customer-perpetrated WRV. Violence at work is considered a widespread problem within the organizational studies literature, which can lead
to a variety of stress-related symptoms in affected workers. Based on the current study’s findings, a theoretical model is proposed to help combat customer-perpetrated WRV, and as a basis for future
research.
Viewing alternatives
Metrics
Public Attention
Altmetrics from AltmetricNumber of Citations
Citations from DimensionsItem Actions
Export
About
- Item ORO ID
- 85802
- Item Type
- Journal Item
- ISSN
- 1471-8405
- Keywords
- Crime Survey for England and Wales (CSEW); demographic; prevalence; work-related stress; work-related violence (WRV)
- Academic Unit or School
-
Other Departments > Human Resources
Other Departments - Research Group
-
Harm and Evidence Research Collaborative (HERC)
Open Psychology Research Centre - Copyright Holders
- © 2016 Oxford University Press
- Depositing User
- Julian Edwards