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Giacomini, Davide; Paredi, Diego and Sancino, Alessandro
(2022).
DOI: https://doi.org/10.1108/MEDAR-11-2020-1066
Abstract
Purpose -
This paper aims to understand stakeholders' sentiments with respect to company policies in the water utilities (WU) sector and to explore if and how these sentiments could be a source for organisational learning.
Design/methodology/approach -
This study investigates the use of social media in WUs’ and stakeholders’ reactions as a source of data for organisational learning. This paper relies on a mixed-methods approach based on sentiment analysis of Facebook (FB) pages and semi-structured interviews with sustainability managers from a sample of Italian WUs.
Findings -
Findings show that WUs increasingly use FB mainly to promote and disclose environmental issues and as a source of information for organisational learning. A longitudinal analysis of environmental disclosure via FB reveals a growing trend of both companies’ posts and stakeholder interactions and significant differences among organisations in their ways of using information and knowledge obtained from social media.
Originality/value -
Theoretically, this paper builds an original link between disclosure via social media and organisational learning processes. Empirically, to the best of the authors’ knowledge, this is one of the first studies to identify the quantity and quality of environmental disclosure via FB and the related stakeholders’ reactions.
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About
- Item ORO ID
- 83200
- Item Type
- Journal Item
- ISSN
- 2049-372X
- Keywords
- Organisational learning; Organisational legitimacy; Environmental disclosure; Sustainability; Corporate social responsibility; Social media
- Academic Unit or School
-
Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL) - Copyright Holders
- © 2022 Davide Giacomini, © 2022 Diego Paredi, © 2022 Alessandro Sancino
- Depositing User
- ORO Import