Can ICT enhance workplace inclusion? The role of ICT-enabled inclusion practices

Tarafdar, Monideepa; Rets, Irina and Hu, Yang (2022). Can ICT enhance workplace inclusion? The role of ICT-enabled inclusion practices. In: ECIS 2022 Research-in-Progress Papers, article no. 33.



While workplace inclusion is of strategic importance, it is not easily achievable due to persistent classification, segregation, and stereotyping that are socially embedded in everyday organizational processes. Our research aims to develop a theoretical understanding of how ICT shapes workplace inclusion. Drawing on a qualitative study conducted in one of the most prominent companies in the recruitment sector in the UK, we present in this research-in-progress paper preliminary evidence of ICT-enabled inclusion practices that can enhance workplace inclusion. In particular, we elicit three such practices – Expanding, Orienting, and Enculturating, and explain how they mitigate classification, segregation, and stereotyping. We contribute to literature at the intersection of ICT and inclusion.

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  • Item ORO ID
  • 83159
  • Item Type
  • Conference or Workshop Item
  • Project Funding Details
  • Funded Project NameProject IDFunding Body
    BIAS: Responsible AI for Labour Market EqualityES/T012382/1The Open University (OU)
    BIAS: Responsible AI for Labour Market Equality2003-2019-0003SSHRC (Social Sciences and Humanities Research Council of Canada)
  • Keywords
  • workplace inclusion; ICT enabled inclusion practices
  • Academic Unit or School
  • Institute of Educational Technology (IET)
  • Research Group
  • Centre for Research in Education and Educational Technology (CREET)
  • Copyright Holders
  • © 2022 The Authors
  • Depositing User
  • Irina Rets