Grimsley, Michael; Meehan, Anthony and Tan, Anna
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Trust has a direct impact on the extent to which citizens engage with public and community services. This paper advances a framework which seeks to support HCI designers and managers in promoting ICT-mediated citizen engagement with public services through a strategy of trust promotion. The framework is based upon an analysis of evidence from large-scale community surveys which demonstrate a significant relationship between levels of user trust and users’ experience of public services and reveals experiential factors that promote users’ trust.
|Item Type:||Book Chapter|
|Keywords:||trust; e-Government; public services; social inclusion;|
|Academic Unit/Department:||Mathematics, Computing and Technology > Computing & Communications|
|Interdisciplinary Research Centre:||Centre for Research in Computing (CRC)|
|Depositing User:||Anthony Meehan|
|Date Deposited:||25 Apr 2007|
|Last Modified:||02 Dec 2010 19:59|
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Available Versions of this Item
Designing for Social Inclusion: Computer Mediation of Trust Relations Between Citizens and Public Service Providers. (deposited 29 May 2007)
- Designing for social inclusion: computer mediation of trust relations between citizens and public service providers. (deposited 25 Apr 2007) [Currently Displayed]