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Evaluative design of e-government projects: a public value perspective

Grimsley, Michael; Meehan, Anthony and Sen Gupta, Kushaan (2006). Evaluative design of e-government projects: a public value perspective. In: Proceedings of the Twelfth Americas Conference on Information Systems, 4-6 August 2006, Acapulco, Mexico.

URL: http://mcs.open.ac.uk/am4469/GrimsleyMeehanSenGupt...
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Abstract

This paper describes an approach to the evaluative design of e-government projects that complements traditional approaches which focus predominantly on measures such as efficiency and profit/ROI. Whilst such measures are important in the context of e-government, they do not naturally support the evaluation of the broader political and social objectives such as social inclusion, community regeneration, community well being and sustainability. This paper develops an evaluative design framework based upon the concept of Public Value, focusing on outcomes, services and trust, with particular attention to the latter. The framework is based upon analysis of a significant, live case study in London, UK.

Item Type: Conference Item
Keywords: e-government, information systems, evaluation, design, public value, trust, customer satisfaction
Academic Unit/Department: Mathematics, Computing and Technology > Computing & Communications
Interdisciplinary Research Centre: Centre for Research in Computing (CRC)
Item ID: 7479
Depositing User: Anthony Meehan
Date Deposited: 07 Jun 2007
Last Modified: 02 Dec 2010 19:59
URI: http://oro.open.ac.uk/id/eprint/7479
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