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Social capital, community trust, and e-government services

Grimsley, Michael; Meehan, Anthony; Green, Geoffrey and Stafford, Bernard (2003). Social capital, community trust, and e-government services. In: Trust Management, First International Conference, iTrust 2003, 28 - 30 May 2003, Heraklion, Crete, Greece.

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This paper analyses data from two large-scale community surveys to explore the relationship between community trust relations, as an expression of social capital, and perceptions of the quality of locally available government services. The analysis leads to a model of trust propagation within communities. The factors which connect different forms of trust suggest information and communication technologies for the public sector have an important role to play in mediating trust relations in the community. We indicate some implications for designers, managers and developers of these technologies.

Item Type: Conference or Workshop Item
ISSN: 0302-9743
Keywords: social capital; community; trust and electronic government
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM)
Research Group: Centre for Research in Computing (CRC)
Item ID: 7472
Depositing User: Anthony Meehan
Date Deposited: 25 Apr 2007
Last Modified: 04 Oct 2016 10:00
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