Grimsley, Michael; Meehan, Anthony and Tan, Anna
Managing internet-mediated community trust relations.
In: Trust Management, Second International Conference, iTrust, 29 March - 1 April 2004, Oxford, UK.
This paper advances a framework for analysing and managing community trust relations. The framework is based upon an analysis of the evidence for different forms of trust in community relations and of the experiential dimensions of community relations that promote trust levels. It features a community trust cycle, a trust compact and an experience management matrix which collectively support managers in addressing the relational dynamics of community trust relations. We show that this framework can be used to analyse relations that are mediated by ICT and that the framework supports the identification of opportunities to better promote ICT-mediated trust development and promulgation.
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