Designing an Assistant for the Disclosure and Management of Information about Needs and Support: the ADMINS project

Iniesto, Francisco; Coughlan, Tim; Lister, Kate and Holmes, Wayne (2020). Designing an Assistant for the Disclosure and Management of Information about Needs and Support: the ADMINS project. In: 22nd International ACM SIGACCESS Conference on Computers and Accessibility, 26-28 Oct 2020, Athens, Greece (Online).

Abstract

In this paper, we describe accessible design considerations for the Assistants for the Disclosure and Management of Information about Needs and Support project (ADMINS). In ADMINS, artificial intelligence (AI) services are being used to create a virtual assistant (VA), which is being designed to enable students to disclose any disabilities, and to provide guidance and suggestions about appropriate accessible support. ADMINS explores the potential of a conversational user interface (CUI) to reduce administrative burden and improve outcomes, by replacing static forms with written and spoken dialogue. Students with accessibility needs often face excessive administrative burden. A CUI could be beneficial in this context if designed to be fully accessible. At the same time, we recognise the broader potential of CUIs for these types of processes, and the project aims to understand the multiple opportunities and challenges, using participatory design, iterative development and trials evaluations.

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About

  • Item ORO ID
  • 71662
  • Item Type
  • Conference or Workshop Item
  • Project Funding Details
  • Funded Project NameProject IDFunding Body
    ADMINSNot SetMicrosoft AI for Accessibility
  • Keywords
  • conversational user interfaces; chatbots; virtual assistants; artificial intelligence; accessibility; participatory design
  • Academic Unit or School
  • Institute of Educational Technology (IET)
  • Research Group
  • OpenTEL
  • Copyright Holders
  • © 2020 The Authors
  • Depositing User
  • Francisco Iniesto

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