Co-Operative Inquiry as a basis for Evaluation of Knowledge Management Tools.
In: 8th European Conference on IT Evaluation, 2001, Oriel College, Oxford, UK.
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This paper highlights the changes needed in the practice of IT evaluation when directed towards IT used to support knowledge management. The paper addresses the need for evaluation to recognise the increased emphasis on IT supporting the work of communities of practice in contrast to simply automating organisational processes. A framework that uses a form of action research (co-operative inquiry) is suggested that attempts to widen participation within the evaluation process and to enrich the purpose to which evaluation is put, especially in regard to the IS practitioner and IS users.
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