The Open UniversitySkip to content

Building Systemic Practice Into Evaluation Of Knowledge Management Tools

Savory, Clive (2002). Building Systemic Practice Into Evaluation Of Knowledge Management Tools. In: 2nd International Conference on Systems Thinking in Management (ICSTM-2002), 3-5 April 2002, Salford, UK.

Full text available as:
PDF (Not Set) - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (178Kb)
Google Scholar: Look up in Google Scholar


In the absence of any truly systemic approach to IS evaluation, an approach to evaluation of knowledge management tools is described. This uses co-operative inquiry as a participatory action research framework. Evaluation of knowledge management tools is seen as problematic due to the close coupling between the technology and the social system that is attempting to manage its knowledge. The paper first explains the rationale for why co-operative inquiry may be a useful framework for structuring a systemic evaluation. Finally several barriers to implementing the framework at the level of the individual and the group are discussed.

Item Type: Conference Item
Keywords: Knowledge management; IS; Co-operative inquiry; action research; participation; community of practice
Academic Unit/Department: Mathematics, Computing and Technology > Engineering & Innovation
Mathematics, Computing and Technology
Item ID: 7096
Depositing User: Clive Savory
Date Deposited: 12 Mar 2007
Last Modified: 24 Feb 2016 05:00
Share this page:

Download history for this item

These details should be considered as only a guide to the number of downloads performed manually. Algorithmic methods have been applied in an attempt to remove automated downloads from the displayed statistics but no guarantee can be made as to the accuracy of the figures.

▼ Automated document suggestions from open access sources

Actions (login may be required)

Policies | Disclaimer

© The Open University   + 44 (0)870 333 4340