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Designing Technologies for Community Policing

Zhang, Min; Bandara, Arosha; Price, Blaine; Pike, Graham; Walkington, Zoe; Elphick, Camilla; Frumkin, Lara; Philpot, Richard; Levine, Mark; Stuart, Avelie and Nuseibeh, Bashar (2020). Designing Technologies for Community Policing. In: Extended Abstracts of ACM Conference on Human Factors in Computing Systems (Late Breaking Work), 25-30 Apr 2020, Honolulu, HI, USA.

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Community policing faces a combination of new challenges and opportunities due to both citizens and police adopting new digital technologies. However, there is limited scholarly work providing evidence for how technologies assist citizens’ interactions with the police. This paper reports preliminary findings from interviews with 13 participants, both citizens and police officers, in England. We recognize four key types of actors in the current practice of community policing, alongside existing technologies and challenges faced by citizens and the police. We conclude with three design implications for improving citizen-police engagement.

Item Type: Conference or Workshop Item
Copyright Holders: 2020 ACM
Project Funding Details:
Funded Project NameProject IDFunding Body
Citizen ForensicsEP/R033862/1EPSRC (Engineering and Physical Sciences Research Council)
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Faculty of Arts and Social Sciences (FASS) > Psychology and Counselling > Psychology
Faculty of Arts and Social Sciences (FASS) > Psychology and Counselling
Faculty of Arts and Social Sciences (FASS)
Research Group: Centre for Research in Computing (CRC)
Software Engineering and Design (SEAD)
Forensic Cognition Research Group (FCRG)
Item ID: 69644
Depositing User: Arosha Bandara
Date Deposited: 13 Mar 2020 09:35
Last Modified: 24 Jun 2020 14:34
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