Designing Technologies for Community Policing

Zhang, Min; Bandara, Arosha; Price, Blaine; Pike, Graham; Walkington, Zoe; Elphick, Camilla; Frumkin, Lara; Philpot, Richard; Levine, Mark; Stuart, Avelie and Nuseibeh, Bashar (2020). Designing Technologies for Community Policing. In: Extended Abstracts of ACM Conference on Human Factors in Computing Systems (Late Breaking Work), 25-30 Apr 2020, Honolulu, HI, USA.

Abstract

Community policing faces a combination of new challenges and opportunities due to both citizens and police adopting new digital technologies. However, there is limited scholarly work providing evidence for how technologies assist citizens’ interactions with the police. This paper reports preliminary findings from interviews with 13 participants, both citizens and police officers, in England. We recognize four key types of actors in the current practice of community policing, alongside existing technologies and challenges faced by citizens and the police. We conclude with three design implications for improving citizen-police engagement.

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