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Zhu, Xia and Fletcher-Chen, C
(2016).
Abstract
It is crucial to understand value creation processes in business-to-business markets. However, the value creation/co-creation process among the triads in business networks remains unclear. Researchers are called to investigate the complexity of value co-creation among multiple stakeholders in business networks. This study investigates value co-creation amongst supplier, distributor and customer in business service networks. More specifically, how do multiple stakeholders participate in value co-creation, and how actors may benefit from value co-creation in a closed triad, and in what way? This study has employed a case study approach and obtained triadic data from supplier, distributor and customer from an Information Technology business service network. The findings illustrate the complexity of service interactions in value co-creation among triads. It extends the dialogic co-creation process into a wider network perspective, drawing attention to the direct and/or indirect engagement of a third party in the network which forms a tri-logic process in value creation/co-creation in a business network. The findings highlight distributor’s contribution to facilitating and enabling the direct interactions and value co-creation between supplier and customer in business networks. This study alerts organisations of the danger of a myopic view of focusing on direct actors and direct value outcomes
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About
- Item ORO ID
- 69020
- Item Type
- Conference or Workshop Item
- Keywords
- value co-creation; business service networks; triadic
- Academic Unit or School
-
Faculty of Business and Law (FBL) > Business > Department for Strategy and Marketing
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL) - Depositing User
- Xia Zhu