Real-time Sharing of Service Experience: Effects on Subsequent Recall and Referral Behaviours

Palmer, Adrian; Zhu, Xia and Mete, M Real-time Sharing of Service Experience: Effects on Subsequent Recall and Referral Behaviours. In: 15th International Research Conference in Service Management, 10-13 Jun 2018, La Londe Les Maures, France.

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• Item ORO ID
• 69019
• Item Type
• Conference or Workshop Item
• Academic Unit or School
• Faculty of Business and Law (FBL) > Business > Department for Strategy and Marketing
  Faculty of Business and Law (FBL) > Business
  Faculty of Business and Law (FBL)
• Depositing User
• Xia Zhu