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Exploiting customer relationship management analytics to improve the student experience.

Killick, Selena (2017). Exploiting customer relationship management analytics to improve the student experience. In: 12th International Conference on Performance Measurement in Libraries, 31 Jul - 2 Aug 2017, Oxford, UK.

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URL: https://libraryperformance.org/12th-international-...
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Item Type: Conference or Workshop Item
Keywords: Library Assessment; Library Performance Measurement; Library Data; Library Helpdesk; Data Visulisation; Customer Relationship Management
Academic Unit/School: Learner and Discovery Services (LDS) > Library Services
Learner and Discovery Services (LDS)
Item ID: 66219
Depositing User: Selena Killick
Date Deposited: 16 Aug 2019 08:02
Last Modified: 11 Jun 2020 15:32
URI: http://oro.open.ac.uk/id/eprint/66219
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