Trust, collaboration, e-learning and organisational transformation

Mason, Jon and Lefrere, Paul (2003). Trust, collaboration, e-learning and organisational transformation. International Journal of Training and Development, 7(4) pp. 259–270.

DOI: https://doi.org/10.1046/j.1360-3736.2003.00185.x

Abstract

While theoretically distinct, learning and knowing are meshed in practice. This paper builds on this observation and argues that organisational transformation and the development of best practices in e-learning share some similar context. This is particularly evident when knowledge management perspectives are considered. Specifically, trust and collaboration are shown to be common enablers of both activities. A range of interrelated models is introduced with trust identified as prominent within a complex mix of processes and outputs that can be described in terms of interoperability. Collaboration and interoperability are identified as key organising principles in information-based and knowledge-based economies. Through collaboration common goals and mutual benefit are discerned and pursued; duplication of effort is minimised; innovation is stimulated. Achieving technical interoperability demands use of networks in ways that harness the aggregate capacity of disparate systems, applications and services. The resulting infrastructure matches requirements of both e-learning and organisational transformation.

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