The Open UniversitySkip to content

Trust, collaboration, e-learning and organisational transformation

Mason, Jon and Lefrere, Paul (2003). Trust, collaboration, e-learning and organisational transformation. International Journal of Training and Development, 7(4) pp. 259–270.

DOI (Digital Object Identifier) Link:
Google Scholar: Look up in Google Scholar


While theoretically distinct, learning and knowing are meshed in practice. This paper builds on this observation and argues that organisational transformation and the development of best practices in e-learning share some similar context. This is particularly evident when knowledge management perspectives are considered. Specifically, trust and collaboration are shown to be common enablers of both activities. A range of interrelated models is introduced with trust identified as prominent within a complex mix of processes and outputs that can be described in terms of interoperability. Collaboration and interoperability are identified as key organising principles in information-based and knowledge-based economies. Through collaboration common goals and mutual benefit are discerned and pursued; duplication of effort is minimised; innovation is stimulated. Achieving technical interoperability demands use of networks in ways that harness the aggregate capacity of disparate systems, applications and services. The resulting infrastructure matches requirements of both e-learning and organisational transformation.

Item Type: Journal Item
ISSN: 1360-3736
Extra Information: An extended version of a prize-winning presentation at Scottish Enterprise's inaugural annual conference on e-learning, Edinburgh, 2003.
Keywords: learning; knowing; knowledge management; process management; trust; collaboration; organisational transformation; best practices; collaborative learning; interoperability
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Knowledge Media Institute (KMi)
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Item ID: 6605
Depositing User: Paul Lefrere
Date Deposited: 02 Feb 2007
Last Modified: 02 May 2018 12:42
Share this page:


Altmetrics from Altmetric

Citations from Dimensions

Actions (login may be required)

Policies | Disclaimer

© The Open University   contact the OU