The Open UniversitySkip to content

Instruments for obtaining student feedback: a review of the literature

Richardson, John T. E. (2005). Instruments for obtaining student feedback: a review of the literature. Assessment & Evaluation in Higher Education, 30(4) pp. 387–415.

DOI (Digital Object Identifier) Link:
Google Scholar: Look up in Google Scholar


This paper reviews the research evidence concerning the use of formal instruments to measure students’ evaluations of their teachers, students’ satisfaction with their programmes and students’ perceptions of the quality of their programmes. These questionnaires can provide important evidence for assessing the quality of teaching, for supporting attempts to improve the quality of teaching and for informing prospective students about the quality of course units and programmes. The paper concludes by discussing several issues affecting the practical utility of the instruments that can be used to obtain student feedback. Many students and teachers believe that student feedback is useful and informative, but for a number of reasons many teachers and institutions do not take student feedback sufficiently seriously.

Item Type: Journal Item
Copyright Holders: 2005 Taylor & Francis Group Ltd
ISSN: 1469-297X
Keywords: feedback questionnaires; student evaluations of teaching; student feedback
Academic Unit/School: Learning and Teaching Innovation (LTI) > Institute of Educational Technology (IET)
Learning and Teaching Innovation (LTI)
Research Group: Centre for Research in Education and Educational Technology (CREET)
Item ID: 6521
Depositing User: John T. E. Richardson
Date Deposited: 02 Feb 2007
Last Modified: 07 Dec 2018 09:00
Share this page:


Altmetrics from Altmetric

Citations from Dimensions

Actions (login may be required)

Policies | Disclaimer

© The Open University   contact the OU