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Facilitating co-production in public services: management implications from a systematic literature review

Sicilia, Mariafrancesca; Sancino, Alessandro; Nabatchi, Tina and Guarini, Enrico (2019). Facilitating co-production in public services: management implications from a systematic literature review. Public Money & Management, 39(4) pp. 233–240.

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DOI (Digital Object Identifier) Link: https://doi.org/10.1080/09540962.2019.1592904
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Abstract

Drawing on the results of a systematic literature review of empirical studies, this paper sheds light on six broad factors that facilitate the initiation and implementation of co-production in public services. The factors are classified into two overarching categories: organizational factors, including organizational arrangements, professional roles, and managerial tools; and procedural factors, including participant recruitment, participant preparation, and process design. For each set of factors, the paper provides a series of management implications. It concludes with additional observations for practice.

Unfortunately, ‘one-size-fits-all’ does not apply to co-production. Policy-makers and public managers need use their knowledge, skills, and judgment to design, activate, and implement co-production activities. The paper presents three organizational factors (organizational arrangements, professional roles, and managerial tools) and three procedural factors (participant recruitment, participant preparation, and process design) that facilitate the initiation and implementation of co-production. Moreover, for each set of factors, the paper provides an important series of management implications that offer guidance to those who are using, or who wish to use, co-production in their organizations. Thus, this paper provides evidence-driven advice that can assist public managers and policy makers looking for ways to improve co-production in public services.

Item Type: Journal Item
Copyright Holders: 2019 Informa UK Limited, trading as Taylor & Francis Group
ISSN: 1467-9302
Keywords: Co-production; public services; systematic literature review
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Item ID: 60508
SWORD Depositor: Jisc Publications-Router
Depositing User: Jisc Publications-Router
Date Deposited: 24 Apr 2019 09:37
Last Modified: 16 Jul 2019 03:48
URI: http://oro.open.ac.uk/id/eprint/60508
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