Chasing the Chatbots: Directions for Interaction and Design Research

Piccolo, Lara; Mensio, Martino and Alani, Harith (2019). Chasing the Chatbots: Directions for Interaction and Design Research. In: Internet Science. INSCI 2018 (Bodrunova, s ed.), Lecture Notes in Computer Science, Springer, pp. 157–169.

DOI: https://doi.org/10.1007/978-3-030-17705-8_14

Abstract

Big tech-players have been successful in pushing the chatbots forward. Investments in the technology are growing fast, as well as the number of users and applications available. Instead of driving investments towards a successful diffusion of the technology, user-centred studies are currently chasing the popularity of chatbots. A literature analysis evidences how recent this research topic is, and the predominance of technical challenges rather than understanding users’ perceptions, expectations and contexts of use. Looking for answers to interaction and design questions raised in 2007, when the presence of clever computers in everyday life had been predicted for the year 2020, this paper presents a panorama of the recent literature, revealing gaps and pointing directions for further user-centred research.

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About

• Item ORO ID
• 57382
• Item Type
• Conference or Workshop Item
• ISBN
• 3-030-17705-X, 978-3-030-17705-8
• Project Funding Details

• Funded Project Name	Project ID	Funding Body
  COMRADES	Not Set	EC (European Commission): FP(inc.Horizon2020, H2020, ERC)

• Extra Information
• Held in conjuntion with the 5th International conference 'Internet Science' (INSCI'2018)
• Keywords
• chatbots; interaction design; conversational interfaces
• Academic Unit or School
• Faculty of Science, Technology, Engineering and Mathematics (STEM) > Knowledge Media Institute (KMi)
  Faculty of Science, Technology, Engineering and Mathematics (STEM)
• Copyright Holders
• © 2018 The Authors
• Depositing User
• Lara Piccolo