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Designing for Reflection on Sender Effort in Close Personal Communication

Kelly, Ryan; Gooch, Daniel and Watts, Leon (2018). Designing for Reflection on Sender Effort in Close Personal Communication. In: Proceedings of the 30th Australian Computer-Human Interaction Conference (OzCHI ’18), ACM, New York, pp. 314–325.

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Research has identified that people in close relationships value effort that is invested into the creation of digital messages. This paper explores the potential for communication systems to encourage reflection by revealing evidence of effort to message recipients, allowing for it to be appreciated. Focusing on text-based communication, we report findings from an exploratory study of three interface prototypes that probe users’ reactions to the notion of revealing sender effort. We find that information about effort can foster empathy and appreciation by encouraging reflection over meaningful actions. However, designers of communication tools must address the issues of authenticity, controlled disclosure and cost in access if reflection on effort is to be valued. We consider how designers might negotiate these issues in future effort-sensitive communication technologies.

Item Type: Conference or Workshop Item
Copyright Holders: 2018 The Authors
ISBN: 1-4503-6188-9, 978-1-4503-6188-0
Project Funding Details:
Funded Project NameProject IDFunding Body
Investing care and appreciating effort in the use of personal communication technologyPRG-2013-269The Leverhulme Trust
Extra Information: Originally presented at OzCHI '18: 30th Australian Conference on Computer-Human Interaction, Melbourne, VIC, Australia, 4-7 Dec 2018.
Keywords: Close Relationships; Communication; Effort; Reflection
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Related URLs:
Item ID: 57088
Depositing User: Daniel Gooch
Date Deposited: 26 Oct 2018 14:24
Last Modified: 02 May 2019 10:01
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