A Study of Non-Urgent Demand to Identify Opportunities for Demand Reduction

Walley, Paul and Jennison-Phillips, Anna (2018). A Study of Non-Urgent Demand to Identify Opportunities for Demand Reduction. Policing: A Journal of Policy and Practice, 14(2) pp. 542–554.

DOI: https://doi.org/10.1093/police/pay034

Abstract

Police forces often struggle to meet all demands placed upon them because of budgetary and other resource constraints. UK police forces are now embarking on a series of initiatives to find ways of managing demand so that there is a closer match between the resource requirements and those available. This article presents an in-depth analysis of a sample of demand and response to non-urgent incidents from one UK police region, so that there is a better understanding of how demand can be either reduced or more efficiently met. The concept of ‘failure demand’ is introduced as a means of identifying ways to reduce resource consumption.

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