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Modelling customers’ intentions to use contactless cards

Polasik, Michal; Wisniewski, Tomasz Piotr and Lightfoot, Geoffrey (2012). Modelling customers’ intentions to use contactless cards. International Journal of Banking, Accounting and Finance, 4(3) pp. 203–231.

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Since their introduction in the USA in 2002, contactless card payment systems have been widely regarded as the pinnacle of current retail banking technology. However, the potential demand and usage of this innovation has hitherto received little attention from the academic community. Ours is one of the first papers that explore the factors that are likely to govern acceptance and intentions to take-up the technology. The analysis utilises the methodological framework of the technology acceptance model (Davis, 1989; Davis et al., 1989) and develops a range of empirical representations. Our results lend support to the TAM conceptualisation and also indicate that some demographic characteristics imprint upon the intentions of potential users.

Item Type: Journal Item
Copyright Holders: 2012 Inderscience Enterprises Ltd.
ISSN: 1755-3849
Project Funding Details:
Funded Project NameProject IDFunding Body
Not SetN N113 308835Polish Ministry of Science and Higher Education
Not SetNot SetNational Bank of Poland
Keywords: contactless cards; debit cards; radio frequency identification; RFID; technology acceptance model; TAM; retail payments; Polish banking
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for Accounting and Finance
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Item ID: 55386
Depositing User: Tomasz Wisniewski
Date Deposited: 11 Jun 2018 12:54
Last Modified: 07 Dec 2018 22:04
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