Modelling customers’ intentions to use contactless cards

Polasik, Michal; Wisniewski, Tomasz Piotr and Lightfoot, Geoffrey (2012). Modelling customers’ intentions to use contactless cards. International Journal of Banking, Accounting and Finance, 4(3) pp. 203–231.

DOI: https://doi.org/10.1504/IJBAAF.2012.051590

Abstract

Since their introduction in the USA in 2002, contactless card payment systems have been widely regarded as the pinnacle of current retail banking technology. However, the potential demand and usage of this innovation has hitherto received little attention from the academic community. Ours is one of the first papers that explore the factors that are likely to govern acceptance and intentions to take-up the technology. The analysis utilises the methodological framework of the technology acceptance model (Davis, 1989; Davis et al., 1989) and develops a range of empirical representations. Our results lend support to the TAM conceptualisation and also indicate that some demographic characteristics imprint upon the intentions of potential users.

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About

• Item ORO ID
• 55386
• Item Type
• Journal Item
• ISSN
• 1755-3849
• Project Funding Details

• Funded Project Name	Project ID	Funding Body
  Not Set	N N113 308835	Polish Ministry of Science and Higher Education
  Not Set	Not Set	National Bank of Poland

• Keywords
• contactless cards; debit cards; radio frequency identification; RFID; technology acceptance model; TAM; retail payments; Polish banking
• Academic Unit or School
• Faculty of Business and Law (FBL) > Business > Department for Accounting and Finance
  Faculty of Business and Law (FBL) > Business
  Faculty of Business and Law (FBL)
• Copyright Holders
• © 2012 Inderscience Enterprises Ltd.
• Depositing User
• Tomasz Wisniewski